Orders in the European Union are shipped via our affiliate couriers PostNord or UPS. All shipments that are sent by Mads Nørgaard - Copenhagen, are insured against theft and accidental damage. Upon receipt of shipment and written acknowledgement, this insurance coverage ceases to exist.
We process and send orders during our main service hours, Monday to Friday, from 8:00 am till 5:00 pm CET (with the exception of Danish public holidays). Orders are dispatched within one business day from when it is placed. All orders within Denmark are shipped by PostNord and are delivered to the nearest post office.
Please refer to the chart below for shipping costs and delivery times for your destination.
Free delivery and return on all orders over 130 EUR or 1000 DKK.
|Denmark||Post Danmark||8 EUR||2 - 3 working days|
|Europe||UPS||28 EUR||2 - 5 working days|
DELIVERY GUIDELINES DURING SALE PERIOD
During sale we are very busy and processing orders can take a little longer than expected. Providing your order is in stock you can expect to receive your parcel within 3 - 6 working days. This may take a little longer if you are based outside of Denmark.
Please be aware that we do not offer shipping to countries outside of the European Union and we are unable to deliver to post office boxes.
TAXES AND DUTIES
All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.
As soon as we have shipped your order you will receive an e-mail with your tracking number. You can check the status of your order one to two hours after receiving the e-mail, via the link provided.
Deliviery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization and/or stock availability.
Mads Nørgaard - Copenhagen insures each purchase during time in transit until it is delivered to you. All orders require signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that signature by the third party is sufficient proof of delivery and fulfillment by Mads Nørgaard - Copenhagen.
From time to time, Mads Nørgaard-Copenhagen runs free shipping promotions. To be notified by email, simply sign up for our newsletter here. Please note that free shipping promotions will be applied to your order on the payment page.
To view all information above in Danish, please click here