Returns & exchanges


Mads Nørgaard offer an easy return procedure. 
When using our free return service, you will be refunded in the event 
of theft or loss during delivery to our warehouse. Items purchased online at www.madsnorgaard.dk are not exchangeable/returnable through our NØRGAARD store.
Sale items are non-exchangeable but can be returned for a full refund.

RETURNING YOUR PURCHASE

All orders placed inside DK please follow this link for more information

All orders placed outside DK
please contact customer service for a return label (see bellow)
Just fill out the return sheet and add your RMA no. (RMA+your 6 digit order no.) E.g RMA167###

HOW TO REQUEST A RETURNS MERCHANDISE
Please contact customer service at webshop@madsnorgaard.dk. Remember to include your order number.
We will send an email with detailed instructions within 1-2 working days.

EXCHANGES
Purchased items are exchangeable into a different size. All exchanges are based on stock availability and are shipped to you free of charge.  Please note that we are only able to offer free of charge returns and exchanges once per order.

We are only able to offer size exchanges. If you wish to exchange your item for an alternative style or color, we suggest that you return it and purchase the new piece separately.

Sale items are non-exchangeable but can be returned for a full refund.

RECEIVING A REFUND
Your refund will be credited to the original purchaser´s credit card.  If the complete order is returned a refund will include shipping costs. When you return fewer items than the entire order, you only get a refund for the item/ items you are returning.

Please be aware that a time frame of a few days can pass between the receipt of your returned merchandise and the return/refund process.

The refund time frame depends on the credit card used. Normally credit appears within two months statements of credit cards. In case the recipient of the product does not correspond with the buyer of the product, a credit will be refunded to the original buyer and credit card holder. Refunds are made in the same currency as the purchase. Potential losses due to currency fluctuations will not be refunded.

In terms of returns that were purchased by gift certificate, a new gift certificate will be issued.

IMPORTANT INFORMATION
Items must be returned to us in perfect condition. Make sure all products are exactly as you received them, with tag and seal still attached. We ask that items are returned through our return service to ensure they are protected and insured during transit. However, you may return the goods by any secure transport. Please note that if you choose to do, the insurance responsibility during transit is put upon you.


Please send the package to:

Mads Nørgaard - Copenhagen A/S
Att. Webshop
Priorparken 524, b.18
2605 Brøndby
Denmark 

SALE
Our policy above applies during the sales period with the exception that Mads Nørgaard will not allow exchanges.


QUALITY GUARANTEE
If items are classified as faulty, were received damaged or have manufacturing fault that occurred within a 24 months time frame after purchase, please contact our customer service immediately at: webshop@madsnorgaard.dk

To view return & exchange information in Danish, please click here

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